Why is it?

[Briano1234]

Every time I go to the dealer, or the parts store, I am asked the question? Do you have a shop? or How much do you charge to replace X,y,z.... Do I look like a Dude? I don't wear cowboy hats.... or stuff....

I mean some times I go in with greasy coveralls, sometimes all cleaned up....Is it because of my friendly banter, and talking like you would if you are near a running turbine engine?

I mean they had a new guy at Pep-boys behind the counter, and he asked me how's it going? I said in my perfectly loud voice announcing casually to the world "JUST CRAPPY". He turned RED....awe...
I told him I didn't have any problems with him waiting on me, he just better not give me the wrong part.

So... while he grabbed a set of Bosch plat 2's, and threw them on the counter, as he was going to get a set of Bosch wires...
I noticed that one of the plugs had a different number?

When he asked me if there was anything else? I said " The correct parts would be nice?" He said "You have the correct parts." I replied in my very loud voice, "Didn't I tell you that you had better not give me the wrong part? "Look at the plugs and tell me which ones are correct and which ones are not correct? "

Bought that time the Manager walks up, from behind, and listens He is a great guy, trust me... He gives me as good as I give him.

The counter newbie says, "Dude. they are correct , you don't have to be so rude, man.." To which I replied in a LOUD LOUD voice, similar I have been told is equal to God Speaking to Noah "Let me first tell you , I am not a MAN, nor a DUDE, you call customers SIR or MAM, I am not a DUDE, sir and you will treat me with the respect that my monies are accustomed to, I pay for your salary with my purchases so show me respect that I deserve. IF you would have taken the time to see that one of the plugs has the improper part number when you pulled them instead of saying "they are correct" We wouldn't be having this conversation now would we?"

He said, "Du...Sir I am sorry, they must have been on the shelf wrong." Then he as red as the light at the end of the track, quickly very quickly got me the right plug.

"Would there be anything else, Ma...sir?"

"No that will be all, thank you."

Jimmy the Manager was behind the guy the whole time grinning like a pig eating shit......
"I said Jimmy it isn't your fault, that he never was taught manners, that is beyond your and my control but I tell you what, he will remember me, and how to talk to customers."

Jimmy said "No doubt you left your impression on this young man.." To whit I replied, "You reckon?" At least my kid, all say YES or No, and Mam or Sir behind every one.... Good edumacation at home that is the key.

[CalAltaDubber]

Good one Brian. Strike one up for the customer in this day and age.

On another boad I frequent I told off a "so called" vehicle technician because he felt that customers wanting their cars repaird because it was covered under warrenty were "cheapos" and should go somewhere else.

He didn't recieve much support after I mentioned that it was his job to fix any car assigned to him to the best of his ability.

[GREENGOLF]

My wife gets all kindsa pissed when they try to put one over on her. I walked into one convo where she was just tearing the manager's ass the hell up, lol!! Don't mess with a chick that can rebuild a transmission!! If y'all need dealer parts, I can't recommend http://www.worldimpex.com enough. Joey and John are top notch as well as their service and prices can't be beat!

[kamzcab86]

At least the kid didn't tell you "Dude, your car doesn't have a water pump!"

And, I prefer being called "Miss"... "ma'am" just makes me feel old.

If y'all need dealer parts, I can't recommend http://www.worldimpex.com enough. Joey and John are top notch as well as their service and prices can't be beat!

I can't recommend them either... their prices are, in fact, not the lowest around. GermanAutoParts.com and AutohausAZ.com are tops on my list. For mechanical/engine components that I need ASAP, my local BAP Import Parts store rocks.

[Briano1234]

As a follow up, I ventured into Pep-Boys today, and Chris waited on me... it was Yes Sir, No sir, so some times you can teach an older dog new tricks.